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Frequently Asked Questions
What floor types does H2O Mop® HD™ works on?

The H2O Mop® HD™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, stone, tile, linoleum, sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other. Test the H2O Mop® HD™ on a small isolated area of your flooring prior to overall use on any floor surface.

Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the Mop® HD™ on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop® HD™ When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching. This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.


How do I use the H2O Mop® HD™ on my carpet?

When using the H2O Mop® HD™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O Mop® HD™ unit on carpet/rug surfaces without the carpet glider in place.


How hot is the steam it produces?

1500 watts 


Does it clean grout / area between tiles?

Yes. In fact, the round nylon brushes are a perfect tool to help you clean the mold and mildew that often grows in the grout lines.


What are the small brushes used for?

The round nylon brushes are great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.


Where does dirt goes after cleaning?

The superheated steam loosens the dirt. It is then picked up by the micro-fiber pad and wiped away from the surface. The micro-fiber pads are machine washable and reusable.


How do I wash the H2O Mop® HD™ microfiber pads/cloths?

Microfiber cloth care:

- Machine wash 60 ºC (140 ºF).

- Do not use bleach

- Do not use softener


How long is the H2O Mop® HD™ power cord?

The power cord is an extra long 20 feet (6 meters) in length. This means you can easily clean from room to room without having to constantly plug and unplug the unit into the power socket.


My Mop® HD™ suddenly stopped working. There is little to no steam is coming out of it anymore.

Over time, calcium and mineral deposits can build-up inside your steam mop. These deposits can clog your machine and may lessen the amount of steam it produces or prevent any steam at all from coming out at all. Like all steam products, your steam mop needs to be cleaned about every 25 uses, or once a month, to maintain its best performance. The video below will walk you through all the easy to follow cleaning steps to keep your steam mop working perfectly!


Do I need to replace or clean a filter?

Yes. It is important to replace the water filter every three to four months or after approximately 20 to 25 uses as the filter becomes visibly dirty. The Water Filter removes minerals and other impurities from tap water and also works to prevent water deposits from damaging your H2O™ HD Steam Cleaner. To maximize the performance of your filter, distilled water may be used. If you need additional filters, check the accessory section of this site.

Do not immerse the H2O Mop® X5™ in water.


How can I prevent my H2O Mop® HD™ from leaving puddles of water?

To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use. Select Low steam regulator position for minimal steam.


What do I do after use of my H2O Mop® HD™

Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O Mop® HD™ a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.


I'm having trouble getting the pads onto the mop head, what is the best way to change the pads?

Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to User's Guide for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.


Does my H2O Mop® HD™ come with a warranty?

Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at customercareusa@thane.com. Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING: Damage due to accident, misuse, abuse, alteration or vandalism. Improper or inadequate maintenance. Unauthorized modification or commercial use. Damage in return transit. Unsupervised use by children under 18 years of age.

Q: What flooring can the H2O HD be used on?
A: The H2O HD is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood and parquet flooring. Not all floor types are suitable for steam cleaning. Always check your floor manufacturer’s cleaning instructions before using this product.

Q: How long is the warranty on the H2O HD?
A: The standard warranty on the H2O HD is one year.


Q. What type of water do I use?
A: The H2O HD uses tap water. However, in areas with hard water, distilled water should be used for better performance, accompanied by our H2O water softener.


Q: Can I use detergent in my H2O HD?
A: No. We only recommend using cold water and our specially formulated H2O scents in the H2O HD.


Q: What are the three different steam settings of the H2O HD for?
A: The three steam settings are:

  • Low Steam – Blue Indicator Light - Ideal for sensitive surfaces such as Garments, Mattresses & Pillows, Upholstery, Sealed Hardwood/Laminate (may also use Medium Steam setting)
  • Medium Steam – Green Indicator Light - Ideal for light cleaning of Plastic, Granite & Marble, Tile, Slate and Windows & Mirrors
  • High Steam – Red Indicator Light - Ideal for tougher stains on Stainless Steel, Porcelain Fixtures and Carpets & Door Mats


Q: How do I attach the window cleaning cloth to the window cleaning tool?
A: Please click on the following video link for further instructions: https://vimeo.com/user19912400/review/102938646/6c896ed442

Alternatively see instructions below:

1. Hook the straight side of the cloth that does not have the toggle, over the three black protrusions under the rubber squeegee.

2. Place the tool cloth-down on to a table so as to hold the cloth in place.

3. Hook the sides of the cloth over the hook shaped indents at the side of the cloth.

4. Still holding the cloth in place against the table, pull the toggle until it cannot go any tighter.


Q: Do I need to empty my H2O HD water tank after every use?
A: Yes.


Q: How do I wash the H2O HD microfiber cloths?
A: Microfiber cloth care:

  • Machine wash 60 ºC (140 ºF)
  • Do not bleach
  • Do not use softener
  • Do not use tumble dryer

Q: How do I replace the water filter?
A: To replace the water filter please follow these steps:

  • Remove the water tank by pressing the water tank release button and pulling the Water Tank from both sides
  • Grab and lift the water filter from the Handheld Steamer and discard
  • Insert the new water filter.
  • Replace the water tank

Q: How often do I need to change the filter in my H2O HD?
A: We recommend changing the filter after every 3 - 4 months of use.


Q: Do I still need to descale my H2O HD even though it has filters?
A: Yes. To ensure optimum performance we recommend descaling your H2O HD every 2-3 months.

Q: How do I descale my H2O HD?
A: We recommend using the specially formulated and ready to use H2O™ Descaler and follow the below instructions:


1. Add ½ bottle (125ml) of the H2O Descaler to your water tank.

2. Fill the remainder of the tank to the MAX indicator with tap or distilled water.

3. Secure and position the unit to ensure steam released is aimed away from the floor or surrounding objects and surfaces.

4. Plug the unit in, turn the unit ON by pressing the Power Switch ( O / I ) and allow the unit to produce steam until the descaler or vinegar/water solution is used up.

5. Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.

6. Fill the Water Tank with fresh water, switch the unit ON and release the steam through the system until the Water Tank is empty.